Committed employees

In the Retail Division, over 1.8 million customers are served by about 4,100 employees, who work hard every day to convince our customers of the quality of our services.

We succeeded in taking an important step towards motivating employees effectively by way of “Freude am Erfolg”, a series of seminars for employees by Jens Corssen dealing with matters of personal development and self-management by offering thought-provoking ideas and solutions for business and private situations. We have also been able to win Annie McKee, an international authority on emotional intelligence and resonant leadership, for cooperation in preparatory work for “Leadership for Results”, a series of seminars for managers to be held in 2007. These seminars should make a decisive contribution to a uniform group-wide understanding of leadership and values and thus will also be a decisive factor for sustained employee and customer satisfaction.

“Job Families” and the staff bonus system are two new human resources management instruments available from 2007. Job Families refers to the systematic allocation of all employees to defined job profiles and related salary bands, ensuring transparency in career planning. The new incentives model for customer-facing staff takes account of the stronger weight given to individual performance. Clear targets based on the results of individuals and teams as well as customer satisfaction levels enable the bank to reward employees for their individual performance.