Nova banjalučka banka

Nova banjalučka banka (NBB) operates in Banja Lučka and ranks third in Republika Srpska. Serving over 210,000 customers through 74 branches it has the most extensive branch network in Bosnia and Herzegovina.

At the end of 2005 NBB was acquired by BA-CA and has since been successfully integrated into the Group (including reorganisation and implementation of the standard IT system CORE02 used throughout CEE by BA-CA).

Retail customers:

In the course of the integration process in 2006, retail and corporate customers became two separate customer segments, the standard product range of the Group and personalised services such as account managers serving specific customers were introduced.

The volume of loans extended to private customers grew sharply due to the introduction of new loan products (e.g. “Quick Loan” which alone doubled the total lending volume); deposits by private customers increased by 38%.

Corporate customers:

In 2006 the bank concentrated on expanding business with medium-sized and large privately-owned companies, while maintaining its strong position in the public sector.

The volume of loans extended in this segment doubled year-on-year.

Outlook:

As a result of the successful transformation process, the bank is well-equipped to extend its customer base in 2007 by way of new and innovative products offered on attractive terms and by continuing to optimise processes, staff training and efficiency.